Communication is the Hospitality Industry-Free-Samples for Students

Question: Discuss about the talk about Non Verbal Communications. Answer: Non-verbal Communication Communication is an integral part of the hospitality industry. Particularly, non-verbal communication is of the uttermost importance in creating a positive and a long-lasting relationship with the clients and co-workers. In the current hospitality industry, several nonverbal communication strategies are utilized. According to Walker and Miller (2009), the dominant non-verbal communication employed in the current hospitality environment include the use of signs, gestures, and body language. Notably, individuals in the hospitality industry are very keen on the application of gestures and body language. In fact, there are specific meanings attached to particular gestures and body language. However, the meanings derived from these actions vary depending on the culture of the society. For instance, nodding indicates that one agrees with what a co-worker or a client is saying. Additionally, a smile is an indication of friendliness. As Walker and Miller (2009) point out, listeners pay as mu ch, if not more attention to nonverbal communication as to the verbal one. Furthermore, maintaining eye contact during communication process is another important nonverbal communication tactic present in the hospitality sector. According to Kusluvan (2003), maintaining eye contact when speaking to colleagues or clients is an excellent way of indicating that you are listening and paying attention to what they are saying. Moreover, maintaining eye contact is a way of illustrating confidence and honesty. Body positioning and self-representation is are also other key nonverbal communication elements crucial in the hospitality industry. In fact, one can guess the type of services they expect from a place based on the mode of dressing of the workforce. Conclusively, nonverbal communication is a vital marketing strategy in the hospitality industry. In fact, it serves as one of the vital competitive strategies in the industry. Customers are attracted to place where they are offered services by individuals who are jovial, welcoming and concerned. The customers can tell the attitude of workers and quality of services by just looking at the utilization of nonverbal communication. Additionally, people convey their feelings and attitudes unconsciously using nonverbal modes of communication. In this respect, nonverbal communication is a vital tool for assessing the satisfaction level of clients or employees in the hospitality industry. References Kusluvan, S., 2003. Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry. New York: Nova Publishers. Walker, J. R. Miller, J. E., 2009. Supervision in the Hospitality Industry: Leading Human Resources. Sixth ed. New Jersey: John Wiley and Sons.